TERMS & CONDITIONS

Make-Up & Cancellation Policy

Lessons will only be made up if your ORTENNIS coach is notified with sufficient time prior to the start of your lesson (preferred 12 hours prior).

Please be considerate that the late cancellation of sessions leads to inefficient time use for our team & therefore lost opportunities for others. This policy is to deter people from preventing those clients who are seeking a coaching session, missing an opportunity to see one of the coaches. All missed sessions will be made up during the term. If this cannot be done a credit can be discussed with your coach for the following term.

 Wet Weather & Heat Policy

Your coach will contact you via phone message to let you know if your lesson/s will be cancelled due to wet weather or heat policy. If you do not get a call or text please presume the lesson is going ahead as normal. ORTENNIS have a policy for all coaches to avoid the use of Mobile Phones while one court coaching where possible to make sure our attention is directed to the current lesson at all times. If your coach does not answer their phone, they are more than likely on court coaching.

 Privacy Policy

Your privacy is important to us. The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

 When players aged between 4 and 13 years of age join a ORTENNIS coaching program, their details will need to be registered with Tennis Australia’s Hot Shots program to enable to player to receive a free starter gift, exclusive competitions and loads of tennis benefits! All the information can be found on the following link https://hotshots.tennis.com.au/register/

 Medical & Liability

I hereby authorise the staff of ORTENNIS to act for me according to their best judgment in any emergency requiring medical attention. I release Winning Edge from any and all liability for injury or illness and costs, incurred while undertaking a program or event with Winning Edge.

 Photography & Video Images

I acknowledge that ORTENNIS may film, use video analysis and photography during programs, lessons and events. I acknowledge and agree that this usage, including for marketing & promotion purposes, is without compensation or notice to myself. Images may be used on our website, social media and other promotional material